Buyatab transforms consumers’ gift-buying experience by migrating to AWS

This global supplier of an advanced online gifting application gained an 80% boost in performance, providing its customers with modernized services and tools.

Buyatab logo Industry Retail, Technology Challenge

Buyatab needed a smart way to transform from its startup-phase infrastructure into a scalable and flexible IT environment on AWS — while achieving cost and time savings.

Solutions Cloud Platforms Amazon Web Services (AWS)

Our customer

Buyatab is a leading supplier of advanced online gift card infrastructure, technology and marketing services for leading brands. With clients in the U.S., Canada, Europe and Asia, Buyatab provides online gift card services to clients in a wide variety of sectors, including retail, hospitality, restaurant, online shopping, hotel and others.

Buyatab is recognized for its solution and design flexibility, focus on client brand standards, high-quality customer support and fraud protection guarantee. Its clients are positioned to grow their gift card business, enhance their brands, gain a competitive edge, and leverage the rapid growth in mobile device use and social media.

“With Rackspace Technology, we achieve a level of infrastructure that most technology organizations could only fantasize about.”
Chris Falk, CTO, Buyatab
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The obstacles they faced

Buyatab is growing at a rapid pace and making its mark. It was ranked number two on PROFIT 500: The Complete Ranking of Canada’s Fastest-Growing Companies in 2017 and number three the year before. With its rapid growth, the company needed to find a time- and cost-saving way to transform its startup phase infrastructure into a new scalable and flexible IT environment. Buyatab’s technology team also recognized that the company needed to make a transition toward continuous deployment.

Also, in the short term, as a provider of branded gift card e-commerce experiences for companies, Buyatab’s infrastructure needed to be rock-solid during the exceptionally busy gift-buying holidays and seasons.

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“The Rackspace Technology team worked with us as true partners. And when we didn’t have project management resources to dedicate to the migration, Rackspace Technology provided one who drove the team in a smart and effective way.”

Chris Falk, CTO, Buyatab
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How we helped

Because Buyatab was heavily invested in Microsoft products, the technology team initiated a three-month bake-off between Microsoft® Azure® and Amazon Web Services Cloud (AWS). “What it came down to is that, at every level, AWS was a better choice for us,” said Chris Falk, CTO at Buyatab.

To plan a smooth migration to AWS, Falk knew from experience that the best option was to engage with a smart and seasoned partner who both understood AWS and could help educate Buyatab’s staff as it leveraged AWS and adopted a DevOps culture.

“I would never engage in such a significant transformation without an experienced partner, and there’s no question that in Canada, Rackspace Technology is the very best — there’s no other company as experienced working with the cloud out here,” said Falk, noting that Rackspace Technology is an AWS Premier Consulting Partner.

Rackspace Technology implemented a migration plan for the main Microsoft-based application stack into AWS. Together, Rackspace Technology and Buyatab automated all environment management tasks using PowerShell to orchestrate provisioning with AWS CloudFormation templates, and PowerShell DSC and CredStash for configuration/secret management.

Also, Rackspace Technology created a CI/CD pipeline using Bamboo and AWS CodeDeploy to help make code changes to newly created environments for more robust and isolated testing.

Rackspace Technology also helped the Buyatab team leverage cloud services, instead of using its services, to realize improved scaling efficiencies. Services included AWS IAM, Amazon EC2, Amazon EBS, AWS ELBs and AWS System Manager, as well as AWS AutoScaling, Amazon S3 and Amazon SES.

The teams used multiple AWS accounts and virtual private clouds to host application environments as well as a shared services environment for centralized tools.

The Rackspace Technology team worked side-by-side with the Buyatab team, providing iterative learning throughout the project. For example, the Rackspace Technology team mentored Buyatab staff using peer code reviews with the internal DevOps Manager to instill both skills and confidence along the way.

When Buyatab didn’t have project management resources to dedicate to the migration, Rackspace Technology provided one who, as Falk says, “drove the team smartly and effectively.”

Rackspace Technology also helped Buyatab automate its time-intensive manual processes, which improved consistency, availability and security. When Buyatab completed its final cutover to AWS from the existing data center, process performance jumped by 80%.

What we achieved together

Buyatab’s cloud migration wasn’t a lift-and-shift, but rather a fully transformational migration that allowed it to take advantage of features within AWS that simply aren’t available anywhere else, including storage service capabilities, sophisticated architecture and highly advanced security features. “This is a level of infrastructure that most technology organizations could only fantasize about,” said Falk.

Rackspace Technology worked with Buyatab to turn some time-intensive manual processes into automated processes, which improved consistency, availability and security. When Buyatab completed its final cutover to AWS from its existing data center, the 60-minute procedure was performed 25 minutes faster than planned.

Since the migration, Buyatab has seen significant improvements to storage, architecture, networking and security, as well as improved reliability, a high level of redundancy, continuity and disaster recovery. Documentation has been created to help with the onboarding of new staff, and to track and document design decisions.

Additionally, AWS Systems Manager is being leveraged to help make routine tasks easier, and log collection and metric data is being collected centrally to provide additional visibility, with enhanced capabilities for analysis on the roadmap. Perhaps the biggest benefit is the avoidance of a massive capital outlay that would have been required for an on-premises solution.

A DevOps culture has been embraced and is helping the Buyatab team become more agile and able to deploy application updates with a much higher level of consistency and significantly less effort. The application stacks have higher levels of recovery and availability, and they will scale much easier to match seasonal workloads.

“There’s sometimes chatter about how expensive the cloud could be,” said Falk. “But that expense happens with overprovisioning in what you require and not using best practices. When you’re working with a partner that has years of experience, like Rackspace Technology, you simply don’t make those kinds of mistakes.”

About Rackspace Technology

Rackspace Technology is a hybrid, multicloud solutions expert. We combine our expertise with the world’s leading technologies — across AI, applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. 

As a global hybrid, multicloud technology services pioneer, we deliver innovative capabilities to help customers build new revenue streams, increase efficiency and create incredible experiences. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent to deliver the best expertise to our customers. Everything we do is wrapped in Fanatical Experience® — our obsession with customer success that drives us to help each customer work faster, smarter and stay ahead of what’s next. 

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